FIG

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Fig Support

Contact: [email protected]

Contact us

Email [email protected] with any question or problem. We read every message and usually reply within a few working days.

You can also write to us from inside the app: Settings → Send feedback. If you're signed in, you can let us reply to your account's email address.

Email Fig support

Fig+ subscription

Fig+ is billed and managed by the store you subscribed through. To change or cancel it:

Apple App Store: Settings app → your name → Subscriptions → Fig.
Google Play: Google Play app → Menu → Subscriptions → Fig.
Purchased on the web: use the manage-billing link in your purchase confirmation email, or contact us.

Fig+ not showing on a new device? Sign in to the same Fig account, then go to Settings → Restore purchases.

Deleting your Fig account doesn't cancel a subscription; cancel it in the store too.

When an import doesn't work

Fig imports recipes from links to recipe pages and videos, and from photos, pasted text and files. If one doesn't come through:

  • Check that the page or post is public. Fig can't open private posts, pages behind a login, or sites that block automated access.
  • Try pasting the recipe text instead of the link, or importing a photo of it.
  • If a recipe came through with a mistake, open it and use Report a problem at the bottom of the recipe, or email us the link.

AI can make mistakes. Check imported recipes and suggested changes, especially when allergies, medical needs or food safety are involved.

Your account and data

  • Delete your account: Settings → Account → Delete account, or see Delete your Fig account and data for every option, including by email.
  • Usage analytics: turn it on or off any time in Settings → About → Share usage analytics.